Partnership responsibilities
Growing your business with the Warren platform is more of a partnership than a customer relationship. Warren’s offering consists of a software platform and accompanying managed services provided by an experienced team based in Europe, Estonia.
Services provided by Warren
Growing your business with the Warren platform is more of a partnership than a customer relationship. Warren’s offering consists of a software platform and accompanying managed services provided by an experienced team based in Europe, Estonia.
Technical support team
The technical support is carried out via a support ticketing system and a dedicated Slack channel. The Slack channel is used for day-to-day technical support where Warren developers are always available to support, make amends (if necessary), and offer advice however they can.
- The Warren technical support team operates during working hours (GMT+3).
- Around-the-clock tailored support is available as a part of a separate SLA contract.
Continuous platform upgrades
Warren delivers planned bi-monthly deployments of software upgrades to deliver new features and maintain the existing functionality.
The upgrade deployments do not involve any downtime or maintenance window. This keeps the platform up to date and keeps the software delivery process very flexible and robust.
Feature requests
Warren and the team accept feature requests from the partnering cloud providers. Moreover, we expect our partners to provide constant feedback on both the platform and accompanying services alike.
Onboarding end users
Self-service onboarding means that new potential customers can register their account, set up a billing account, and start using the provided cloud services immediately. This brings many benefits in terms of possible marketing automation and helps to onboard leads that otherwise would go cold. This feature is often missing from the local cloud offerings that your Warren cloud offering is competing with on the local market.
Services not provided by Warren
- Infrastructure setup – Warren always assists and consults you on the configuration of the infrastructure setup.
- First-level customer support – to your end-users. In the event of end-users facing Warren platform-related issues then our Level 2 support team steps in to support your support team.
- DDoS mitigation – Warren can consult in terms of the setup of this kind of security feature.